Managed IT Support Services That Scale With Your Business
Say goodbye to downtime and disconnected systems. At CitySource Solutions, we deliver full-service Managed IT Support, designed for growing businesses that need reliable tech, fast support, and security they can count on.
What Is Managed IT Support?
Managed IT Support refers to the delegation of your day-to-day IT responsibilities to a Managed Services Provider (MSP). This includes infrastructure monitoring, system troubleshooting, network optimization, endpoint management, and cybersecurity oversight.
Businesses use Managed IT to improve performance, increase security, and gain access to specialized expertise, without building out a full internal IT department.
What’s Included in Our Managed IT Services?
CitySource Solutions provides full-stack Managed IT built around your business needs. Our services are not limited to ticketing or basic monitoring. We align infrastructure, compliance, and cloud operations under one unified strategy.
Core Infrastructure Management
- Endpoint device oversight and performance tuning
- Network configuration, firewall management, and switch optimization
- Patch management and scheduled system updates
- Server monitoring and uptime assurance
Cloud-Integrated IT Support
- Cloud migration and hybrid infrastructure planning
- Microsoft 365, Google Workspace, and SharePoint integration
- VoIP deployment and management
- Identity and access control setup across cloud platforms
Cybersecurity & Compliance Support
- 24/7 threat detection and response via Security Operations Center (SOC)
- Endpoint protection, DNS filtering, and intrusion monitoring
- Audit support for HIPAA, PCI, and FINRA frameworks
- Device encryption, MFA enforcement, and secure remote access controls
Strategic IT Consulting & Planning
- Infrastructure modernization and tech stack optimization
- Business continuity and disaster recovery development
- IT budget alignment, licensing audits, and vendor coordination
Managed vs. Co-Managed IT
Which Support Model Fits Your Team?
CitySource Solutions offers both fully managed and co-managed IT services. Below is a comparison to help align with your operational structure and resource needs.
| Feature | Fully Managed IT | Co-Managed IT |
|---|---|---|
|
Oversight Model
|
All IT services managed by our team
|
Shared responsibility with internal IT
|
|
Ideal For
|
Organizations without in-house IT staff
|
Businesses with a small IT team needing support
|
|
Service Focus
|
End-to-end IT infrastructure management
|
Specific gaps like cybersecurity or helpdesk
|
|
Billing Model
|
Flat-rate, scalable monthly pricing
|
Customized support tiers based on needs
|
Note: If your internal IT team is stretched thin, CitySource’s co-managed model offers instant reinforcement, without sacrificing visibility or control.
Benefits of Fully Managed IT Support
With CitySource Solutions as your Managed IT partner, your business gains more than technical support; it gains operational confidence.
Predictable Monthly Costs
Flat-rate pricing with no hourly billing creates financial clarity and eliminates surprise fees.
Faster Issue Resolution
Helpdesk and escalation support are backed by SLAs and handled by certified engineers.
Improved Uptime
Continuous monitoring and automated remediation reduce interruptions and performance slowdowns.
Security-First Operations
Our services integrate compliance-ready cybersecurity and access controls into every device and connection.
Scalability Without Disruption
Whether you’re opening a new location or onboarding 50 new users, our systems scale without impacting continuity.
Key Features of Our IT
Support Offering
CitySource Solutions provides Managed IT Support that extends beyond issue resolution. Every feature is designed to improve performance, enhance security, and reduce the burden on your internal resources.
- 24/7 remote and on-site helpdesk support
- Remote desktop access for fast troubleshooting
- SLA-driven ticketing system with escalation workflows
- Geo-redundant backup systems for business continuity
- Device lifecycle planning and hardware forecasting
- Seamless user onboarding and offboarding processes
- Microsoft 365 and Google Workspace integration and admin support
- VoIP and network configuration for distributed teams
Why Choose CitySource Solutions as Your IT Partner
CitySource Solutions combines technical expertise with operational reliability. Businesses choose us because we provide a complete IT ecosystem, not fragmented support.
- 20+ years supporting NYC & Westchester organizations
- Microsoft Partner, Google IT Support, and CompTIA Certified
- SOC staffed by certified security analysts, not automated scripts
- Fast, local response teams across NYC, White Plains, and Yonkers
- Flat-rate, scalable pricing with no hidden costs
- Full-stack services under one provider: IT, cloud, cybersecurity
Healthcare
HIPAA-compliant EHR access and secure remote work support
Legal Firms
Encrypted document handling, VoIP, and case management integration
Financial Services
FINRA / PCI compliance with secure backups and access control
Manufacturing
On-site tech support, legacy system maintenance, and automation
Non-Profits
IT budgeting aligned with grants and funding cycles
Our services are tailored for organizations that rely heavily on technology but need efficient, scalable support to meet compliance, security, and growth demands.
Who Uses Managed IT Support Services
Tools & Platforms We Support
CitySource Solutions manages and optimizes the platforms you already use — while preparing your environment for the future.
- Microsoft 365, SharePoint, and Azure environments
- Google Workspace and Admin Console
- AWS and Google Cloud hybrid environments
- ConnectWise, NinjaRMM, and ITGlue for monitoring and documentation
- VoIP platforms and endpoint security tools
How Managed IT Enhances Cybersecurity
Security is at the core of every service we provide. Our Security Operations Center and cybersecurity stack help protect your systems and maintain compliance with evolving regulations.
- 24/7 threat detection and response through our SOC
- Endpoint protection with real-time alerting
- Regular patching, vulnerability assessments, and hardening
- Compliance-ready logging and detailed audit reports
- Tailored incident response planning for your industry
Your Ultimate Cyber Defense.
Get 24/7 IT Support That Works Like an In-House Team
Your business deserves IT support that operates as seamlessly as an internal department — without the overhead or unpredictability. CitySource Solutions delivers proactive Managed IT designed to keep you secure, efficient, and ready to scale.
Frequently Asked Questions About Managed IT Support
Managed IT services support remote work by delivering secure access, device management, 24/7 helpdesk support, and proactive system monitoring. Companies
Managed IT for professional service firms offers secure, scalable, and cost-effective support without the burden of maintaining an internal tech
Managed IT services help nonprofits reduce tech disruptions, secure donor data, and scale operations without hiring in-house IT. With 24/7