Helpdesk vs Service Desk: What’s the Difference for SMB IT Support?
Helpdesks fix day-to-day IT issues fast; service desks manage IT at a business level. SMBs must choose based on their size, complexity, and compliance needs. The right fit ensures uptime, user productivity, and scalable support, without overbuilding or under-supporting. Exact Steps to Choose the Right Model How Variables Change the Support Choice Current team size: […]
